My mom and I booked Santorini Experts for our stop in Santorini while on a cruise. We had a couple that was going to join us from the cruise as well. We were to meet our guide Dimitris just after getting off the cable car but unfortunately the other two people had issues with the tender and didn’t show. Dimitris was extremely patient while waiting for them and even talked to another guide that was there to make arrangements in case they showed up. We obviously were behind schedule but he made sure that we were still able to see everything. He told us great stories and tried to avoid the crowds as much as possible. He took us to the spot to get a picture of the famous 3 blue domes in Oia, took us to the cutest winery, and ended our day at the highest point of the island where we took the best pictures! He made sure we were back in plenty of time to wait in line for the cable car and catch our tender back to the ship.
At the end of the day we paid the total amount for 4 people. We thought that was fair since we booked the trip for 4 and they had arranged a larger car to take us. Later that night Katherine emailed me to say that we should’ve only paid the price for 2 people and she refunded the difference to us via PayPal right away. I was blown away by the fact that she would do that!!
The next day on the ship we were talking to some other people who had done other tours and they did not see near what we saw and did not get the information we received. We were so happy that we booked with Santorini Experts and would request Dimitris as our guide again!